PRIVACY POLICY

ZERO FLUFF Project Management - Online Course

 

Effective Date: 04 February, 2026

ZERO Fluff Project Management Online Course website and services are operated by ACE Projects s.r.o., Svébska 7, 85110 Bratislava, Slovakia, Company ID (IČO): 50409590 (“we”, “us”, “our”, “our company”).

We are the data controller responsible for processing your personal data in accordance with the European Union General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal information we collect, how we use it, the legal bases for processing, your privacy rights under the European Union General Data Protection Regulation (GDPR), and how to contact us.

You consent to the processing described in this policy by using our services.

For privacy-related inquiries, contact: [email protected]

1. What Personal Data We Collect

We may collect and process the following personal data:

A. Account & Course Data

  • Full name
  • Email address
  • Login activity and course progress
  • Certificates issued with your name
  • Survey responses and course feedback
  • Testimonials you voluntarily provide

B. Billing & Transaction Data

Processed via Kajabi and Stripe:

  • Billing address
  • Country of residence
  • VAT number (if applicable)
  • Purchase history and payment status

We do not store your full payment card details.

C. Coaching & Communication Data

  • Messages sent to us
  • Notes related to coaching sessions
  • Recordings of coaching calls (if recorded — you will be informed)

D. Website Usage Data

Collected via cookies and tracking technologies:

  • IP address
  • Device and browser information
  • Pages visited and interactions

We use:

  • Google Analytics
  • Hotjar
  • LinkedIn Insight Tag

2. How We Collect Personal Data

We collect data:

  • When you register an account
  • When you purchase or access our services
  • When you communicate with us
  • Automatically through cookies and analytics tools

3. How We Use Your Data (Legal Bases)

Purpose Legal Basis
Providing course access and certificates Performance of a contract
Processing payments and invoices Performance of a contract
Providing coaching sessions Performance of a contract
Customer support Legitimate interests
Improving course content and experience       Legitimate interests
Sending marketing emails Consent
Analytics and website optimization Consent (for non-essential cookies) / Legitimate interests
Fraud prevention and security Legitimate interests
Legal compliance (tax, accounting) Legal obligation

4. Principles of Processing

We process personal data:

  • Lawfully, fairly, and transparently
  • For specified, explicit, and legitimate purposes
  • Only to the extent necessary for those purposes
  • Accurately and securely
  • Retained for no longer than necessary for the purpose

5. Email Marketing

If you opt in, we may send you emails about new courses, updates, and related services using tools provided through Kajabi. We may also sent you email about interesting project management topics.

You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us.

6. Coaching Call Recordings

Some coaching sessions may be recorded for quality, training, or support purposes.

You will be informed before recording starts. Recordings are stored securely and are only accessible to authorized personnel.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Operate the website
  • Analyze traffic
  • Improve user experience
  • Support marketing

Non-essential cookies (analytics and marketing) are only placed after you give consent via our cookie banner.

You can manage or withdraw your cookie preferences at any time.

8. Sharing Your Data

We share personal data only where necessary with trusted service providers acting as data processors, including:

  • Kajabi – course hosting and email delivery
  • Stripe – payment processing
  • Google Analytics - analytics
  • Hotjar Ltd. - analytics
  • LinkedIn Corporation - analytics (marketing)

These providers process data on our behalf under contractual safeguards.

9. International Data Transfers

Some service providers may process data outside the EU/EEA. In such cases, we rely on:

  • European Commission Standard Contractual Clauses, or
  • Other legally approved transfer safeguards

to ensure your data remains protected.

10. Data Retention

We retain personal data only as long as necessary:

Data Type Retention Period
Account and course data         While your account remains active + 3 years
Billing and tax records 10 years (legal requirement)
Marketing data Until you withdraw consent
Coaching recordings Up to 2 years unless required longer for support
Analytics data According to tool settings (typically 14–26 months)

11. Your GDPR Rights

You have these rights:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise your rights, contact: [email protected]

12. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

13. Children’s Privacy

We do not knowingly collect data from individuals under 18. Our services are intended for adults only.

14. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be published with a revised effective date.

15. Contact Us

For questions or concerns about this Privacy Policy or your personal data email: [email protected]

16. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation performed on personal data, such as collection, storage, use, sharing, or deletion.
  • Data Controller: The entity that determines why and how personal data is processed — in this case, ACE Projects s.r.o.